“2009 has been a very successful year for TecReports thanks to the hard work of our people and a high customer service ethic, our customer base has increased, our revenues have grown substantially and we are set for a great year ahead of us. In the light of the economic climate we could not have asked for a better end of year result. The company is poised for continuing success in 2010,” says Charles Griffin, Managing Director, TecReports Ltd.
TecReports specialises in Independent Motor Vehicle Engineer Assessing Services facilitating their solely owned online reporting facility Claim Flow software that simplifies the physical and remote desk top engineering process, reporting, delivery and its operations. Claim Flow requires no up-front investment in hardware or software with the fully-managed and hosted services accessed via any Internet-linked PC or PDA. TecReports has set the standard for online booking, tracking and systems integration, simplifying the whole process of engineering, creating reports and associated documents, claim tracking and management information increasing engineer’s productivity by up to 30%.
TecReports continues to innovate in order to produce excellent engineering services, the latest addition to the Claim Flow system being an advanced engineering application linked with vehicle data agencies, utilising Audatex and Glassmatix and address data agencies capturing vital data prior to the vehicle being engineered using seamless integration of the Claim Flow system to provide an end-to-end multifunctional solution for any size customer. Claim Flow allows users to track claims through the engineering and repair process, at point of inception, in engineering process, repair and completion as well as capturing important management information throughout the process. Claim Flow also holds vital associated documents on line with digital images. The solution is highly configurable allowing users different operational requirements.
Having their own I.T. Development and Consultancy Company “TR IT Solutions” and working closely with the engineering and administration departments ensures the development is maintained taking TecReports momentum. Claim Flow completely automates document production for all engineering services, saving engineering and administration teams hours of manual effort by eliminating complex paperwork. The user-friendly system provides simple web forms with built-in intelligence to request only the required information for each type of engineering activity.
“We have demonstrated throughout 2009 that we lead the field in our market by providing cost-effective, easy to implement enterprise strength engineering solutions. We have consistently continued to help our clients deliver the goods, both physically and in terms of customer satisfaction. We have been selected by several large scale customers who saw the opportunity to improve operations, reduce costs and stream line the claims process eliminating that engineering black hole together with creating new services by using our solutions. TecReports have created a competitive advantage, and is set to revolutionise the way in which engineering services operate. We look forward to further success in 2010 through continuing product innovation,” concludes Griffin.
