The First step: Claim Flow was an original inspiration of Charles Griffin (Managing Director) and Mark Buxton (IT Director) of TecReports Ltd bringing years of experience in the Claims handling, engineering and IT Development sectors. We recognised that during the claims process jobs often fell into a black hole when entering the engineering process. The client didn’t know where the jobs was, what stage it was at, if there were any delays, who was responsible for delays or even when they would receive the report. We required a system where we could communicate with the client, keep the client informed at all stages, be diverse in assisting engineers, reduce human intervention and engineering costs, improve productivity and efficiency but always user friendly.

Commitment:

Due to TecReports commitment in not only recognising the client’s needs but acting upon those needs Claim Flow has evolved into a complex yet user friendly engineering and Claims handling package able to handle the whole claims process from cradle to grave. Claim Flow will always remain under constant development maintaining the ever increasing demands of our clients, keeping up to date with technology and to ensure the most efficient paths in handling the claim and engineering process.

The benefits
• Instruct Wizard – Import Direct from Audatex or Glassmatix
• XML – System integration
• Instant vehicle check – Previous Total loss etc
• Vehicle data agency linked - ensures correct data
• Post Code recognition – instant address
• On line documents – no more lost documents
• On line job history – reduction in admin cost
• No typing reports – Instant import facility
• Instant Physical deployment – No typing instructions
• Job history logs - justifying time lines
• MI Data instantly - Comprehensive
• Instant access - claims handlers, managers etc
• Cost control – Reduced admin & engineering costs
• Increased SLA control – Instant Job status reports
• Improved performance – User friendly
• Proactive - job chases
• Diary system
• Secure data storage

For more information on how we can help you, please contact us at TecReports